An engagement with Sitegardenhub is a defined project with a start date, a data window, and a debrief — not an open-ended software rollout. This page maps the path so owners and managers know what to prepare.
1. Intake note
You write to info@sitegardenhub.click or use the contact form with:
- Apps in use (for example GrabFood, Foodpanda, in-house web ordering)
- Outlet count and cities
- The weeks that felt confusing or disputed
- Whether you want the flagship performance review, a menu signal session, or a multi-outlet compare
We reply within two business days with a proposed fee and calendar.
2. Access without overreach
You grant export downloads or read-only portal views. We never request banking passwords or rider-account credentials. If a partner portal forbids third-party access, you run the export and send the files.
3. Kitchen context call
Before deep reading, we speak with a chef, expeditor, or shift lead for 30–45 minutes. Topics include station layout, known bottlenecks, recent menu edits, and weather or holiday closures in the window.
4. Reading and draft brief
We annotate the ticket trail: dayparts, channel mix, item and modifier behaviour, and where funnel fields exist. Open questions stay visible in the draft rather than being smoothed over.
5. Working session
Managers walk the findings with us. Disagreements are welcome — local knowledge often explains an outlier the export cannot. We capture decisions: what to test, what to leave alone, what needs a photographer or supplier conversation outside our scope.
6. Final brief and follow-up window
You receive the final PDF or printed brief. One revision pass is included within seven days. Optional follow-on readings of later windows can be booked at the rates on our pricing page.
What we ask of you
Timely exports, honest notes about promotions and stockouts, and a decision-maker present at the debrief. Engagements stall most often when menu names changed mid-window without a mapping list — send that list early.
Ready to start?
Request a review or call +60 88 000 2180 during Malaysian business hours.